Watch this video

These are some examples of the support roles we can offer you.

Blow your customers’ minds with top-notch support

Support level

Give your customers 24/7 customer support no matter what time zone they're in. Not only will they receive the most satisfactory service, but they’ll also get help from the most fabulous engineers. Meet and exceed their expectations. Aim for 100% customer satisfaction.

Site reliability engineers

Gain access to a talent pool of carefully vetted Support Engineers and Specialists fast and easy. Avoid the hassle of recruitment processes that usually flood HR.

Support team

You'll be able to integrate your new support engineers into your projects on record time. Expect seamless operations migration from development teams to your support teams with the assistance of experienced professionals.

Choose your engagement model, but don't get limited by it


Staff Augmentation

Team members

Enhance your existing teams.


Indefinite or definite time engagement.


You can add any amount of resources you want at any time.


You choose your own objective.


The objective may change during the delivery of service.


check list

The scope of the project is set from the beginning. We renew the contract on a one-year basis.

support level Resources

You establish the number of resources from the beginning.


You’ll increase your teams depending on the volume of incidents.


You’ll set the objective, and Cafeto will execute it.


Resources are subject to change, and they each bring a new agreement.

Our Customers Say

Helen Piña
VP of Marketing
White Cup
Case study White Cup – support level
“They are diligent about customer satisfaction and regularly check in on the performance of their contractors.”
Melissa Kane
Product Analyst
Case study support level
“They are dedicated to providing the best service possible.”
David Pawlan
Head of Partnerships
Support level
“Their dedication to putting their client's interests first is remarkable.”
Group 1506

Site reliability engineer: these are his/her main responsibilities.

Group 1510

IT support SLAs: ¿how to establish, measure, and achieve them?

Group 1493

IT Support levels: 4 layers to address technology issues.

Luis Enrique Fernandez

If you feel you're ready for a little chat you can book one with Luis Enrique Fernández, our Business Development Manager, right here:

Let's Meet!
Luis Enrique Fernandez