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These are some examples of the support roles we can offer you.
Give your customers 24/7 customer support no matter what time zone they're in. Not only will they receive the most satisfactory service, but they’ll also get help from the most fabulous engineers. Meet and exceed their expectations. Aim for 100% customer satisfaction.
Gain access to a talent pool of carefully vetted Support Engineers and Specialists fast and easy. Avoid the hassle of recruitment processes that usually flood HR.
You'll be able to integrate your new support engineers into your projects on record time. Expect seamless operations migration from development teams to your support teams with the assistance of experienced professionals.
Choose your engagement model, but don't get limited by it
Staff Augmentation
Enhance your existing teams.
Indefinite or definite time engagement.
You can add any amount of resources you want at any time.
You choose your own objective.
The objective may change during the delivery of service.
Project-Based
The scope of the project is set from the beginning. We renew the contract on a one-year basis.
You establish the number of resources from the beginning.
You’ll increase your teams depending on the volume of incidents.
You’ll set the objective, and Cafeto will execute it.
Resources are subject to change, and they each bring a new agreement.
Our Customers Say
“They are diligent about customer satisfaction and regularly check in on the performance of their contractors.”
Melissa Kane
Product Analyst
PROS
“They are dedicated to providing the best service possible.”
David Pawlan
Head of Partnerships
Aloa
“Their dedication to putting their client's interests first is remarkable.”
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If you feel you're ready for a little chat you can book one with Luis Enrique Fernández, our Business Development Manager, right here:
Let's Meet!