IT Support levels: 4 layers to address technology issues
By Cristian Leonardo
When a company has trouble with its technological platform, it requires services at different IT Support levels. These levels are organized to attend…
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IT support SLAs: how to establish, measure, and achieve them?
By Cristian Leonardo
Is attending to your customers’ incidents and requirements, meeting response, and resolution times your priority? Then find out what IT support…
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Site reliability engineer: these are his/her main responsibilities
By Cristian Leonardo
Site reliability engineering (SRE) is an engineering discipline that focuses on helping organizations reach a suitable reliability level in their syst…
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Latin America: Shaping a New Educational Future
By Cristian Leonardo
What is happening with the education in Latin America? How to train a new generation of young professionales? Is Colombia closing the talent gap in the tech industry?
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